Policies
Contact & Support
How to reach the OSRS.EXC team.
Order questions
The fastest route is the message thread inside your order workspace — your editor and staff can both see it.
osrsexc.org@gmail.com — for account issues, payment questions and anything you cannot raise inside an order.
Reporting a problem with a delivery
Open the order, scroll to 'Report a problem' and describe what is wrong. A human reviews every report.